Privacy Policy
Terry Associates Consultants Limited
Last updated: January 2026
1. Introduction
This privacy notice explains how Terry Associates Consultants Limited collects and processes your personal data when you use this website, contact us, book a consultation, subscribe to updates or engage our consultancy services.
Where personal data is required to enter into a contract or provide services, failure to provide that information may mean we are unable to provide those services.
Data Controller
Terry Associates Consultants Ltd
Unit B, Farriers Courtyard
Spelmonden Estate
Goudhurst, Kent
TN17 1HE
Email: dave@terryassociates.co.uk
Tel: 07890 021604
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO):
https://www.ico.org.uk
We would, however, appreciate the opportunity to deal with your concerns first.
2. The Personal Data We Collect
Personal data means any information capable of identifying an individual.
We may collect, use and store the following types of personal data:
Identity data – name, title
Contact data – email address, telephone number, postal address
Financial data – payment and invoicing details where relevant
Transaction data – services purchased and payment history
Technical data – IP address, browser type, device information
Usage data – how you use our website
Profile data – enquiry history and correspondence
Marketing and communications data – your preferences in receiving communications
We do not collect special category data (such as health or ethnicity) or criminal offence data.
3. How Your Data Is Collected
We collect data in the following ways:
Direct interactions
You may provide personal data when you:
• contact us by email or phone
• complete website enquiry forms
• request a proposal or quotation
• enter into a contract
• subscribe to newsletters or updates
• book a consultation via Calendly
• provide feedback or correspondence
Automated technologies
When you use our website, we automatically collect technical and usage data via cookies and analytics tools.
4. How We Use Your Personal Data
We will only use your personal data when the law allows us to.
Most commonly we rely on:
• Performance of a contract
• Legitimate business interests
• Legal obligations
• Consent (for newsletters and non-essential cookies)
We use your data to:
• Provide consultancy services
• Respond to enquiries and communicate with you
• Manage contracts, invoices and payments
• Manage our professional relationship with you
• Administer and protect our business and website
• Improve services and client experience
• Send newsletters or updates where you have consented
5. Marketing Communications
If you sign up to receive insights or newsletters, we will send marketing communications based on your consent.
You can opt out at any time by:
• Clicking unsubscribe in emails
• Contacting us directly
We never sell or rent personal data to third parties.
6. Sharing Your Data
We may share personal data with trusted providers who support our business:
• Website hosting providers
• Google Analytics (website analytics)
• Calendly (appointment booking)
• Email and IT providers
• Accountants and professional advisers
• Payment providers
• HMRC or regulators where legally required
All providers must handle data securely and in accordance with UK data protection law.
7. International Transfers
Some service providers may store data outside the UK.
Where this happens, we ensure appropriate safeguards are in place such as UK adequacy regulations or International Data Transfer Agreements.
8. Data Security
We use appropriate technical and organisational measures to protect personal data, including:
• Secure cloud systems
• Password protection and access controls
• Encryption where appropriate
• Procedures for handling data breaches
Access to personal data is limited to those with a legitimate business need.
9. Data Retention
We retain personal data only as long as necessary.
Typical retention periods include:
• Financial records: minimum 6 years (HMRC requirement)
• Enquiry data without contract: up to 24 months
• Marketing data: until consent is withdrawn
10. Cookies and Analytics
Cookies are small files placed on your device when you visit our website.
We use:
Strictly necessary cookies
Required for website functionality.
Analytics cookies (Google Analytics)
Used to understand website traffic and improve performance. These are only used with your consent.
Calendly cookies
Placed when booking consultations.
You can withdraw or change cookie consent at any time via the cookie banner or browser settings.
11. Third-Party Links
Our website may link to other websites. We are not responsible for their privacy practices.
12. Children’s Privacy
Our services are intended for businesses and adults. We do not knowingly collect data relating to children.
13. Your Legal Rights
Under UK GDPR, you have the right to:
• Access your personal data
• Correct inaccurate data
• Request erasure
• Object to processing
• Restrict processing
• Request data transfer
• Withdraw consent at any time
We aim to respond within one month.